Terms and Conditions / Things To Know

Purchasing

 

All Kerf Works USA work can be purchased three different ways, from our Etsy page or by contacting us through our contact form or our email.

We create a number of products for purchase with a very high standard of quality. We keep the gallery updated with a representation of our products. All pricing and color/finish options can be found on our Etsy page. 

  • All products will be branded with the "Kerf Works USA" logo. (We always do our best to put it somewhere that won't compromise the aesthetic of the work)

  • No returns or refunds except in the event of maker error.

    • In the event an error is believed to have been made please don't hesitate to contact us at, Help@KerfWorksUSA.com, we will always do our best to fix the issue.

  • All invoices must be paid within 7 days of delivery to avoid incurring a late fee.​

    • ​After 7 days a late fee will be incurred and increased for every wee​k the invoice remains unpaid in increments of 10% of the total for the piece per week.

  • ​​​​Unless otherwise requested, we ship most items with raw wood shavings as packing material. This provides two services; one we can know that our packing materials are biodegradable and won't harm the environment; and two we store our shavings for good use so the shop stays cleaner!

 

DISCLAIMER: All product photos are of actual Kerf Works USA work, however, due to the handmade nature of these products slight variation in each order is likely. We do our best to create consistency and quality in each order we receive; please don't hesitate to contact us if you have questions or concerns regarding your order. 

Custom Work

  • Kerf Works USA does accept requests for custom work.​​

  • All custom requests can be ordered by contacting us through our custom work email address, CustomWork@KerfWorksUSA.com.

  • All custom orders must contain the following information:

    • Personal info [name, email and/or phone number]

    • Desired delivery, or deliver-by, date

    • Ship to address

    • Type of work you'd like done (i.e. table, chest, shelves etc.)

    • Rough dimensions of piece [Height, Width & Length]

    • Preference of wood species (if applicable)

  • For custom work orders we require a 50%, or other agreed upon amount, down payment before creation can begin and the remainder upon delivery.

We love an opportunity to create custom work and very much look forward to those opportunities!